Warranty and Replacement

At GoYenki we try our best to make sure that all products are free from manufacturing defects but due to some unforeseen circumstances there could be some issues with regard to the product, which we call as manufacturing defects. On the off-chance that a manufacturing defect is found in a product you’ve just bought from GoYenki, you can raise a request for replacement. 

WARRANTY POLICY:

  • Every BRAND-NEW GoYenki PRODUCT purchased directly from one of our official selling channels is covered by a 1-year
  • The item can be replaced only once within the warranty period.
  • The WARRANTY PERIOD begins on the date of purchase.
  • The warranty is confined to the first purchaser of the GoYenki products only and is non- transferable.
  • Proof of purchase is required to be presented for availing warranty services.
  • If purchased on 3rd party websites or retailers, the product must be registered on our website within 10 days of receipt of product to be eligible for warranty claims.
  • If the product is determined to be defective, GoYenki will replace the product or its defective parts (with new or refurbished product).
  • GoYenki shall not cover any consequential or resulting liability, damage or loss to property or life, injuries, loss of any kind of personal data arising directly or indirectly out of any defects in GoYenki products.
  • We shall not cover any liability or claim pertaining to any kind of rashes or skin allergy due to usage of GoYenki products nor will be able to provide any repairs or replacement for such issues.
  • If any coloured internal or external components are to be replaced, there will be an effort to ensure that the shades match with the original or other components. The replaced shades, patterns, tints may vary from the customer’s unit due to continuous usage of the unit. Any matching components changed at customer’s request will be on a chargeable basis except the component replaced under warranty.
  • In case of product replacement within the warranty period, if the product is out of stock, an upgraded model of the equivalent price will be offered. The customer will not be eligible for a gift card or refund and warranty will continue as per previous product purchase date.
  • Accessories are not covered under warranty.

GOYENKI UNDERTAKES THE PRODUCT REPLACEMENT IF:

  • The product doesn’t work or is defective due to improper materials or workmanship
  • The product arrived with missing parts or accessories
  • The product arrived damaged

All are products are tested and have passed the quality test. Therefore, to raise a warranty claim for the above-mentioned reasons, it is the responsibility of the customer to prove such unfortunate event.

THE FOLLOWING CASES ARE NOT COVERED BY THE GOYENKI REPLACEMENT:

  • Expired Warranty
  • Purchase of the product from un-authorised persons or shopping channels
  • Minor faults in the quality of a product which do not affect the product’s value or technical condition
  • Sound characteristics (sound is a subjective matter and is not warranted)
  • Faults resulting from improper use (e.g. mechanical damage, incorrect operating voltage, improper use); the proper use conditions are – stated in the user’s manual
  • Damages or defects caused by normal wear and tear (scratches, attritions, abrasions etc.), extreme temperature or humidity
  • Faults resulting from accidental or intended damage
  • Any modification of GoYenki products made by you or a third party
  • Product loss
  • Cosmetic damage
  • Damage due to acts of nature or God. For example; lightning strikes, and the like
  • Accidents
  • Misuse
  • Abuse
  • Negligence
  • Commercial use
  • Battery ( In-built )
  • In-Built Microphone

To request replacement, the customer needs to reach out to our customer service team by contacting us on the website from the My Orders section or emailing us at  care@goyenki.com or calling us at customer care number 8283849902. The Customer Service Team after looking into your complaint will take an appropriate decision. If the replacement is authorised, we will arrange to pick up the device from your address, for repair or replacement. In case of non-availability of reverse-pickup facility at your location, we will request you to self-ship the product to our warehouse and share the tracking details with our customer service team. GoYenki will not be responsible for any loss or damage during transit if you self-ship your product to us. Authorization does not guarantee exchange. We will issue an exchange upon receipt of the return package. All products sent back must include all components, manuals, registration cards, and original undamaged packaging.